Effective Date: 1st October 2024
Clinic Eleven (subsidiary of Ellemix Ltd) (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
1. Data We Collect
We collect the following personal information:
Name: For identification purposes.
Email Address: For communication and service updates.
Age: To ensure appropriate services are provided.
We may also collect non-personal data, such as browser type, operating system, and IP address, for analytics purposes.
2. How We Use Your Data
We use your personal data for the following purposes:
To provide and manage our services.
To send booking confirmations, appointment reminders, or promotional offers.
To comply with legal obligations.
To improve our website and services.
3. How We Store and Protect Your Data
Your personal data is stored securely on our systems. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse.
Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
4. Your Data Protection Rights
Under UK data protection law, you have the following rights:
Right to Access: Request access to the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal obligations.
Right to Restrict Processing: Limit the use of your data under certain circumstances.
Right to Data Portability: Request your data in a portable format.
Right to Object: Object to the processing of your data for direct marketing or other legitimate interests.
To exercise your rights, please contact us at info@cliniceleven.co.uk.
5. Sharing Your Data
We do not sell or rent your personal data to third parties. We may share your data with:
Service providers who assist in delivering our services (e.g., email platforms).
Regulatory authorities, if required by law.
6. Cookies and Analytics
Our website uses cookies to improve user experience and analyse website traffic. For more details, please review our [Cookie Policy].
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@cliniceleven.co.uk
Address: Ellemix Ltd., 4th Floor Office, 205 Regent Street, London, W1B 4HB
This Cookies Policy explains how Clinic Eleven (subsidiary of Ellemix) (“we,” “us,” or “our”) uses cookies and similar technologies to recognise you when you visit our website, https://www.clinic11.co.uk (“Website”). It explains what cookies are, why we use them, and your choices regarding their use.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help the website recognise your device and remember certain information about your visit, such as your preferences and past actions.
2. Why Do We Use Cookies?
We use cookies to:
Improve your browsing experience on our Website.
Understand how you interact with our Website.
Enhance the functionality, security, and performance of the Website.
Provide tailored content and advertisements based on your preferences.
3. Types of Cookies We Use
We use the following categories of cookies:
Essential Cookies
These cookies are necessary for the Website to function properly. They allow you to navigate the site and use essential features, such as accessing secure areas.
Performance Cookies
Performance cookies help us understand how visitors use our Website. We use this information to improve the Website’s performance, usability, and user experience.
Functional Cookies
These cookies enable the Website to remember your choices (e.g., language preferences or login details) to provide a more personalised experience.
Targeting/Advertising Cookies
Targeting cookies are used to deliver relevant advertisements to you. They may also limit how often you see an ad and help measure the effectiveness of advertising campaigns.
4. Third-Party Cookies
Some cookies on our Website may be set by third-party services we use, such as analytics and advertising platforms (e.g., Google Analytics, Facebook Pixel). These cookies help us measure traffic, analyse trends, and deliver tailored advertisements.
For more details on how these third parties handle your data, please review their respective privacy policies.
5. How to Manage Cookies
You have the right to decide whether to accept or reject cookies. You can:
Adjust your browser settings to block or delete cookies.
Opt out of specific cookies by changing your preferences through our Website’s cookie banner.
Please note that disabling cookies may impact the functionality of the Website, and some features may not work as intended.
For guidance on managing cookies in popular browsers, see below:
Google Chrome: Chrome Cookies Settings
Firefox: Firefox Cookies Settings
Safari: Safari Cookies Settings
Microsoft Edge: Edge Cookies Settings
6. Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, law, or our business practices. Any updates will be posted on this page with a revised “Last Updated” date.
7. Contact Us
If you have any questions about our use of cookies, please contact us:
Email: info@cliniceleven.co.uk
Welcome to Clinic Eleven! By using our website and services, you agree to comply with and be bound by the following Terms and Conditions.
1. Introduction
These terms govern your use of our website and services. If you do not agree with any part of these terms, you must not use our website or services.
2. Services
We offer non-invasive beauty treatments and wellness services. All information provided on our website is for general purposes and may be subject to change.
3. Eligibility
You must be at least 18 years old to book treatments through our website. By providing your age during booking, you confirm that you meet this requirement.
4. Booking and Payments
Appointments must be booked through our website, in line with the booking terms or via direct communication.
Payment terms, including deposits or cancellations, are outlined during the booking process.
5. Refunds and Cancellations
We operate a no-refund policy, except in cases of proven negligence. Cancellations made less than 24 hours may be subject to a fee.
6. Intellectual Property
All content on this website, including images, text, and branding, is the intellectual property of Ellemix Ltd unless otherwise stated. Unauthorised use is prohibited.
7. Limitation of Liability
We are not liable for any loss, damage, or injury arising from the use of our services, except where negligence or breach of statutory duty applies.
8. Privacy
By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our website constitutes acceptance of any changes.
10. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved in English courts.
11. Contact Us
If you have questions about these terms, please contact us at:
Email: info@cliniceleven.co.uk
Address: Ellemix Ltd., 4th Floor Office, 205 Regent Street, London, W1B 4HB